Read the blog

After a short sabbatical and a decade in the U.K., I'm delighted to announce that I'm going to be the first Chief of Design with the Canadian Digital Service, a new initiative by the Government of Canada.

The services our government provides play an important role in the lives of millions of people. That is why we’ve launched the Canadian Digital Service, a team focused on redesigning services from the user’s perspective. We are recruiting an …

While using the latest technology may get more buzz, at CDS we’re starting with the basics of good service, because that’s what matters most. When you engage your government, (1) what you need to know and do should be clear, and (2) it should be as …

That’s why we created CDS. We need a digital team that can demonstrate the art of the possible. A team that can get a working prototype into people’s hands quickly to see how it works and improve it based on user feedback. We need to put real …

We’re here to help build better government services, and to experiment and to try to do things differently. There’s a lot of things we won’t get right the first time, but we hope you’ll let us know when we go off track, and celebrate with us when …

Putting users first. That’s what CDS is all about. Digital government is about people: their needs, their experiences, their frustrations, even their hopes.